Missouri Western State University is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA). NC-SARA oversees inter-state offerings of postsecondary distance-education courses and programs. Complaints, other than those involving grades or student conduct violations, by non-Missouri residents resulting from online courses offered by Missouri Western State University that are not resolved by the university may be referred to the NC-SARA contact for your state (https://nc-sara.org). NC-SARA’s statement on complaint resolution is within Section 4 of the NC-SARA Manual. Complaints involving grades or student conduct violations are governed by the policies of MWSU and the laws of the State of Missouri.

If you live in California or Massachusetts, which are not currently members of NC-SARA, you may file a complaint in the state where you reside: