Course Hours: 40.0 Hours
Course Description
The 911 Telecommunicators course is a joint 40-hour course to teach basic 911 and dispatch to entry level persons interested in working in Emergency Services. The course will teach basic principles of communication and dispatching for Law Enforcement, Fire and Medical emergencies. Special emphasis will be provided for difficult calls such as traumatic events, disabled or special circumstances often encountered with dispatching emergency events.
Registration
Registration is based on a first-come, first-served basis. This course will be limited to 20 participants, early registration is advised. Applicants must be employed with an agency at the time they submit their registration. There is a $300 registration fee.
Special Notes
This 9-1-1 Telecommunicator Training course meets the training requirements for the Missouri 9-1-1 Service Board.
Course Curriculum
| 9-1-1 Telecommunicator Training Topics | Course Hours |
| Introduction: Vital Service, Review Critical Incidents | 1 |
| Characteristics of a Telecommunicator: Multitasking | 1 |
| Characteristics of Telecommunicator: Stressors | 1 |
| Roles and Responsibilities: Code of ethics, Policy | 1 |
| Basic Missouri Law for Dispatchers | 2 |
| Interpersonal Communications | 1 |
| Effective Listening | 1 |
| Active Listening/Barriers to communication | 1 |
| History of 911 | 1 |
| Technologies and Software review | 1 |
| Deaf/Speech impaired callers | 1 |
| Call taking 101: Information gathering | 1 |
| Calming Skills: Difficult Callers and Red Flags | 1 |
| NIMS 100 | 2 |
| Child Callers / Elderly callers | 1 |
| Case Study: Call reviews | 1 |
| Call Prioritization: General calls | 1 |
| Basic Radio Dispatching | 1 |
| Practice Radio Techniques | 2 |
| Practice Broadcasts Messages | 1 |
| Practice traffic stops: Pursuits call | 1 |
| Descriptions/24-hour time/Brevity Codes | 1 |
| LEO Calls | 1 |
| EMS/Fire Calls | 1 |
| Additional essential tasks for a Dispatcher | 1 |
| CPR/AED | 4 |
| NIMS 700 | 2 |
| Stress Management | 1 |
| Critical Incident Stress | 1 |
| Communications Center Tour | 1 |
| Testing | 2 |
| Conclusion | 1 |
Contact
Lonnie Bishop, Director
Lbishop1@missouriwestern.edu
(816) 271-5843