Physical Therapist Assistant Program


Maureen Raffensperger, PTA Program Director

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The Physical Therapist Assistant Program at Missouri Western welcomes any comments, suggestions, or complaints. Feel free to send any comments or suggestions using the link above, or emailing the PTA Program Director at

There is a formal process for complaints which cannot be addressed by existing due process policies. Complaints must be provided in writing, and signed by the author. Anonymous submissions will not be acknowledged, nor will written comments provided on behalf of an anonymous source. Complaints must be submitted to the following address:

PTA Program Director
Missouri Western State University
4525 Downs Dr. – Murphy 304
St. Joseph, MO 64507

The PTA Program Director will respond to all complaints within ten working days to further discuss and attempt to resolve any issues. If satisfactory resolution is not or cannot be reached, the complaint may be taken to the Chair of the Department of Nursing and Allied Health. The Chair will respond within ten working days of receipt of the complaint. Again, if satisfactory resolution is not or cannot be reached, appeal may be made to the Dean of Professional Studies. The decision of the Dean will be made within ten working days, and is final. Neither the Chair nor the Dean will become involved until all attempts to resolve the issue with the Program Director have been exhausted.