Formal Complaint: Formal complaints are defined as complaints from internal or external stakeholders that cannot be addressed by existing due process policies. The process for management of such complaints includes:
- Complaints must be submitted to the DONAH Chairperson in written format and signed by the complainant.
- Anonymous submissions will not be acknowledged, nor will written comments provided on behalf of an anonymous source.
- The DONAH Chairperson will respond to all complaints within ten working days to attempt resolution of the complaint.
- If satisfactory resolution is not or cannot be reached, the complainant may appeal to the Dean of Professional Studies.
- The Dean will respond in writing to the complainant within ten working days. A copy of the written response will be forwarded to the DONAH Chairperson.
- If satisfactory resolution is not reached at the Dean’s level, the appeal may be submitted to the Provost and Vice President of Academic Affairs. A written response to the complainant will be completed within ten working days. The decision of the Provost is final. A copy of the decision will be forwarded to the DONAH Chairperson.
- The DONAH Chairperson will maintain a file on all formal complaints.
- The DONAH Chairperson will provide a summary report at the Annual Program Evaluation Meeting of each academic year’s formal complaints received/resolved with recommendations, as indicated, for program improvement.
In the event that a nursing student believes that a grade received was based on something other than the performance in the course, that the grade assignment was the result of more exacting or demanding standards than were applied to other students in the course, or that the assignment of the grade was representative of a substantial departure from the instructor’s previously announced standards, an appeal may be made.
- The student must discuss the course grade with the instructor of the course no later than 30 days into the succeeding regular academic semester.
- If the student desires to appeal the grade further, the student must notify the department chairperson in writing. The appeal must be made to the chairperson no later than ten (10) calendar days after the aforementioned 30 days.
- The department chairperson shall notify the student in writing of the departmental decision within 30 calendar days of the receipt of the written appeal.
- If the appeal is not resolved at the departmental level, the student may follow the grade appeal process outlined in the MWSU Student Handbook of Rights and Responsibilities (http://griff.vn/handbook).
If other concerns arise, the student is expected to discuss these concerns openly and honestly with the appropriate faculty member using the designated chain-of-command. The student may also seek guidance from their academic advisor and/or Chairperson. If resolution cannot be reached, the student may file a Formal Complaint and follow the designated process. Nursing Student Appeal of Recommendation for Dismissal:
Upon notification of dismissal, the student may use the following process to appeal:
- Submit a letter to the Chairperson of the Nursing Department within 10 university working days of receipt of letter of dismissal. The appeal should be presented in writing detailing rationale for why the appeal should be considered.
- The Chair will consult with the Admission, Progression and Graduation Committee. The Chairperson’s decision will be provided in writing to the student within 10 University working days following receipt of the appeal.
- If the student disagrees with the department decision, an appeal may be made to the Dean of Professional Studies. The Dean of Professional Studies will notify the student and the Chairperson of the Nursing Department of the decision within 10 working days.
- If the student disagrees with the Dean’s decision, an appeal may be made to the Provost. The Provost will notify the student and Chairperson of the Nursing Department of the decision within 10 working days. The decision of the Provost is final.