Technology Services provides support for campus-wide computer and network usage. Services include PC support, Email support, Banner records system support, shared file storage, networking, network security, hardware/software acquisitions, and Internet access.
The Help Desk is the primary contact for all computing and network support for the campus community. We offer a wide range of support from software to hardware installs, repairs, and troubleshooting for the campus community. If our staff are not directly responsible for support of the device or software, we can direct you to the appropriate contact.
Staff is available from 8:00 a.m. to 4:30 p.m. Monday through Friday. If you are having desktop computing problems, please submit a Helpdesk ticket at griff.vn/helpdesk.
Residence Hall students needing help with internet connectivity in their room should visit griff.vn/helpdesk. You can view knowledge base articles by category or search by specific keywords. To connect a personal device please search ‘how to connect’. If you are still unable to connect the device please login and enter a helpdesk ticket.
Network Access and Registration
All devices connecting to the Missouri Western network are required to be registered or authenticated via username/password. Only employees, enrolled students and other authorized users may use the Missouri Western network. Missouri Western does not provide general guest access.
Network/Email Account Information
Missouri Western uses an integrated identity management solution to allow use of a single account to access virtually all applications. Accounts are automatically assigned to employees, incoming students, and enrolled students. Privileges assigned to the account are based on the user’s role at the University, and additional manual intervention by Network Services staff.
Incoming students receive an activation password from Admissions, which lets them immediately activate and use their Missouri Western account for the Goldlink portal and email (limited to Missouri Western recipients).
Enrolled students gain full account privileges, including full email and Google Apps capabilities, campus computer logon, network access, and a personal (P:) drive. These privileges are automatically assigned when they enroll in classes.
When a student graduates, they retain account privileges for Goldlink, email, and most Google Apps capabilities including Drive. However, access to a campus computer logon, network access, and P: drive access is revoked, with any files being deleted. It is the student’s responsibility to copy files from the P: drive that they wish to retain upon graduation.
If a student leaves Missouri Western without graduating (i.e. is no longer enrolled), they retain account privileges for Goldlink, email, and Google Drive. However, email is limited to other Missouri Western recipients. Access to a campus computer logon, network access, and P: drive access is revoked, with any files being deleted. It is the student’s responsibility to copy files from the P: drive that they wish to retain.
Employees must complete an Account Request Form in Human Resources to be granted a privileged account. When an employee separates from the institution, their account is deactivated. Should they still have privileges as a student, they will receive a new account with a different username on the day of separation. Retirees may elect to keep their account with full privileges.
Banner is the primary academic and financial records-keeping system for the University. IT Services programmers Mark Ellis, Greg Andriano and Melissa Kramer are responsible for maintaining and creating programs and reports to be utilized by students, faculty, staff and other qualified users needing information from the Banner databases.
Users need to fill out a Banner Request Form to request what type of information is needed, whether it be in the form of a report or in the form of a Banner screen.
Most request forms also require the signature of the owner of the data. The appropriate signatures are as follows:
- Student records information, class schedule, grades, holds and rosters – Registrar
- Financial aid information – Financial Aid
- Student billing information, payroll data – Business Office
- Financial Information – Financial Planning & Administration
These signatures are needed to ensure the data is used only for legitimate reasons. Also, it acts as a clearinghouse, so that there is a consensus on program and report changes. Many programs/reports are used by several users. Changing a program or report for the benefit of one user can be a detriment to another.
If you have a question about any report or screen, please contact Mark Ellis at (816) 271-4221 or firstname.lastname@example.org.
The Office of Telephone Services provides telephone service to all administration, faculty and staff. The office makes arrangements for installation of new telephone lines and changes in old lines and repairs. We provide long distance authorization codes for all departments, distribute various telephone directories for the campus, and provides billing for campus departments. The office is also responsible for all incoming calls to the main number and transferring calls to appropriate departments.
All correspondence pertaining to the telephone system, voice mail system and cell phones should be sent to email@example.com or call (816) 383-7171.
If you need information prior to making a purchase or if you need a quote for a purchase, please send an email to firstname.lastname@example.org. Matt McDonald, Manager of ITS – Contracts, Procurement & Telephone Services, will try to respond within 24 hours. Matt will create the requisition for any computer, software, printer, or computer accessory items. He needs to have the following information: Account code to charge the item to, description of the item you are requesting, and quantity.
Have more questions? Visit our Frequently Asked Questions page.