Instructional Media Center

Troubleshooting

The following are common problems that can be remedied by following the instructions below. Many machines reset themselves when shut off and turned back on. That is always good to try if nothing else works. Please contact Classroom Services at x4395 or report a problem with the "Equipment Trouble Report Form" if you cannot get the problem solved.

Computer
Computer monitor is not working
This is only for the teacher station computer, refer to Laptop Instructions for issues here. Press Windows button + P and set the option to duplicate.
Computer audio is not working
If the computer audio is not working, check the following:
  1. PC is lit on the control panel (press it again for good measure).
  2. Volume knob on the control panel must be turned up.
  3. Audio Mute button on the control panel may be on (if blinking red no audio will function).
  4. Audio on the computer may be muted or turned down. Be sure to check the player volume and the computer's volume settings.
Contact Classroom Services at 271-4395 if the above does not solve the problem.
Cannot get wireless mouse to work
The batteries may be dead in the wireless mouse. Contact Classroom Services for replacement.
Video Projector
No image is showing
  1. Be sure the correct input is lit on the control panel (press it again for good measure).
  2. If Pic Mute is lit or blinking, no image will be shown.
Computer is not displaying on the projector
If the computer video is showing on the monitor but is not showing on the video projector, check the following:
  1. PC is lit on the control panel (press it again for good measure).
  2. Press Windows button + P and set the option to duplicate.
Contact Classroom Services at 271-4395 if the above does not solve the problem.
Laptop computer will not display on the video projector
  1. Ensure the VGA or HDMI cable are plugged into the back of the laptop and the power cord to the laptop is plugged in.
  2. Make sure Laptop or Doc Cam is selected - If there is no Laptop button on the control rack, the Doc cam will need to be on and the INT/EXT button will need to be pressed on the Doc Cam.
  3. For Windows laptops press Windows button + P and set the option to duplicate.
VCR
VCR tape will not play
  1. Make sure the tape is rewound.
  2. Ensure that the video projector is turned on, "Rack" input is selected, and "VCR" is also selected.
VCR image is rolling
See "Video Projector"
Cable TV is playing and I can not turn it off
Advance the VCR channel selector to A1 or A2 using the channel select buttons or turn the VCR power off.
VCR will not show closed captioning
If you need closed captioning, please call Classroom Services at x4395 at least three days in advance. The tape you are using must have closed captioning information recorded on it.
Wireless microphone
Wireless microphone is not working or is cutting out
Insert a new battery into the microphone. Make sure the clear plastic casing is removed from the battery if it has it and the battery is installed properly.
Wireless microphone audio is too low or too loud
  1. Physically move the microphone closer to your mouth, such as on your collar.
  2. If the audio is too loud, physically move the microphone further from your mouth, such as to your chest.
  3. If you think there is a problem with the audio level please report it to Classroom Services.
Document camera
Document camera image is not projecting
  1. Check the control panel that Doc Cam is lit (press it again for good measure)
  2. Make sure the video projector is turned on and the Pic Mute button is not lit.
Document camera color is incorrect
Press the AWB button on the top of the document camera.
Document camera is out of focus
Press the AF or Auto button on the top of the document camera.
Document camera shows as a black screen when using Panotpo
The document camera should be added as a secondary source before starting your Panotpo recording, you cannot use the document camera software along with Panopto's screen capturing tool. If this function is needed, please contact Classroom Services at 271-4395.