Instructional Media Center

Engineering Services Policies

Production Procedures

    • Engineering Services has as its priority the installation and repair of IMC inventoried equipment that supports the various services offered by the IMC … this includes IMC installed ‘smart’ classrooms regardless of their location.
    • The first point of contact for trouble calls regarding any IMC equipment in classrooms is Classroom Services, at x4395. Classroom Services will respond, troubleshoot, and ‘fix’ the problem if possible. If the problem needs to be reported to Engineering for more serious work, it will be evaluated and repaired as soon as the room is available. If repair cannot be done immediately, Classroom Services will attempt to provide portable equipment in the interim.
    • Engineering Services does not supply parts to other campus departments in lieu of such departments stocking necessary items on their own.
  • If time allows, Engineering Services will consult with other campus departments about approaches to repairs on their equipment. However, Engineering Services will not do nor negotiate the repair. It is recommended that equipment be sent to an authorized repair shop for repair.