|CURRENT USER LOGIN
have an account? Login
to update your information, add or change your e-mail address, or
Text Messaging and E-mail
Having Troubles with GRIFFON ALERT? Here
are some common problems and possible solutions.
My Login Doesn't Work
Possible solution #1: Do you already have a GRIFFON ALERT account? If you are trying to create a new account then do not
try to login using the box on the right, which is for existing
users. You must first create an account.
Possible Solution #2: If your E-mail User Name (your e-mail
address minus the @missouriwestern.edu) and Password do not validate, you may be using an
incorrect password. To change your password, click
here. For more e-mail user name and password assistance, contact the IT Help Desk
I Never Received my Validation Code
Possible Solution #1: Did you enter your complete phone number
including the area code (i.e. 10 digits)? The system needs your
complete phone number to deliver messages.
Possible Solution #2: Are you an AT&T/Cingular customer? Due to
the merger between Cingular and AT&T, be sure to select the best
option in the drop down menu of choices. If you had an AT&T cell
phone that later became a Cingular phone and then back to AT&T,
then select the option listed as AT&T (Legacy). If this does not
work, try the other selection listed as AT&T (Cingular). We've
also heard reports of customers who plans were changed during
the merger and text messaging was (unexpectedly) no longer
enabled. If neither selection works, try contacting AT&T to find
out if text messaging is enabled on your plan.
Possible Solution #3: Test your cell phone to see if it can
receive text messages from e2Campus. Make sure you enter the
area code along with the phone number, and make sure you pick
the correct carrier.
Possible Solution #4: Have a friend try to send you a text
message. If you do not receive it either, check with your
My Carrier is Not Listed
Possible Solution: Some carriers, especially some of the prepaid
services, do not allow their customers to receive text messages,
even though they may be able to send messages. Check with your
service provider to see if you are capable of receiving text
messages. If you can receive text messages and your carrier is
not listed, you can contact e2campus (the vendor for the GRIFFON ALERT system) and request that they add support for your carrier
(1-800-936-3525 or e-mail: info@e2Campus.com).
I've Forgotten my GRIFFON ALERT
Password and the System Won't Send Me a
Possible Solution: New passwords can only be sent to validated
accounts, so if you never properly validated your phone number
the automatic password reset feature will not work. The Western
administrators do not have the ability to reset your password.
They can, however, delete your account, which will enable you to
sign up again and validate your account. Contact
For security reasons, requests to delete your GRIFFON ALERT account must be sent from your Western
I Signed Up to Receive E-mail from GRIFFON ALERT
but I Didn't
Receive the Test Message that was Sent Out
Possible Solution #1: Check to make sure your e-mail account has
been validated. Login to your GRIFFON ALERT account, then click
on "services." Your e-mail account should be listed along with
some indication of whether it still needs to be validated. If it
has not yet been validated, follow the instructions on the page
to complete the validation process.
Possible Solution #2: Check to make sure the e-mail is not in
your "junk mail" folder. Most e-mail programs allow the user to
adjust settings that determine what, if any, e-mail is sent
directly to the junk folder. You should set your e-mail program
to always deliver e-mail from "GRIFFON ALERT" and
to your inbox. Instructions for how to do this will vary
depending upon what program you use to check your e-mail.
How do I cancel my GRIFFON ALERT
Possible Solution #1: Login to your account, click on "services",
then remove the desired services by clicking on "Delete" next to each
Possible Solution #2: If you do not know your
login information, send an email to "email@example.com"
with a subject line of any of the following words as the first word in
the subject line: "quit", "end", "unsubscribe", "cancel", "remove",
"discontinue" or "stop". The system will reply and guide you through the