Admin Login

Text Messaging and E-mail

Having Troubles with GRIFFON ALERT? Here are some common problems and possible solutions.

My Login Doesn't Work
Possible solution #1: Do you already have a GRIFFON ALERT account? If you are trying to create a new account then do not try to login using the box on the right, which is for existing users. You must first create an account.

Possible Solution #2: If your E-mail User Name (your e-mail address minus the @missouriwestern.edu) and Password do not validate, you may be using an incorrect password. To change your password, click here. For more e-mail user name and password assistance, contact the IT Help Desk at 271-4555.

I Never Received my Validation Code
Possible Solution #1: Did you enter your complete phone number including the area code (i.e. 10 digits)? The system needs your complete phone number to deliver messages.

Possible Solution #2: Are you an AT&T/Cingular customer? Due to the merger between Cingular and AT&T, be sure to select the best option in the drop down menu of choices. If you had an AT&T cell phone that later became a Cingular phone and then back to AT&T, then select the option listed as AT&T (Legacy). If this does not work, try the other selection listed as AT&T (Cingular). We've also heard reports of customers who plans were changed during the merger and text messaging was (unexpectedly) no longer enabled. If neither selection works, try contacting AT&T to find out if text messaging is enabled on your plan.

Possible Solution #3: Test your cell phone to see if it can receive text messages from e2Campus. Make sure you enter the area code along with the phone number, and make sure you pick the correct carrier.

Possible Solution #4: Have a friend try to send you a text message. If you do not receive it either, check with your service provider.

My Carrier is Not Listed
Possible Solution: Some carriers, especially some of the prepaid services, do not allow their customers to receive text messages, even though they may be able to send messages. Check with your service provider to see if you are capable of receiving text messages. If you can receive text messages and your carrier is not listed, you can contact e2campus (the vendor for the GRIFFON ALERT system) and request that they add support for your carrier (1-800-936-3525 or e-mail: info@e2Campus.com).

I've Forgotten my GRIFFON ALERT Password and the System Won't Send Me a New One
Possible Solution: New passwords can only be sent to validated accounts, so if you never properly validated your phone number the automatic password reset feature will not work. The Western administrators do not have the ability to reset your password. They can, however, delete your account, which will enable you to sign up again and validate your account. Contact griffalert@missouriwestern.edu. For security reasons, requests to delete your GRIFFON ALERT account must be sent from your Western e-mail account.

I Signed Up to Receive E-mail from GRIFFON ALERT but I Didn't Receive the Test Message that was Sent Out
Possible Solution #1: Check to make sure your e-mail account has been validated. Login to your GRIFFON ALERT account, then click on "services." Your e-mail account should be listed along with some indication of whether it still needs to be validated. If it has not yet been validated, follow the instructions on the page to complete the validation process.

Possible Solution #2: Check to make sure the e-mail is not in your "junk mail" folder. Most e-mail programs allow the user to adjust settings that determine what, if any, e-mail is sent directly to the junk folder. You should set your e-mail program to always deliver e-mail from "GRIFFON ALERT" and "e2campus@missouriwestern.edu" to your inbox. Instructions for how to do this will vary depending upon what program you use to check your e-mail.

How do I cancel my GRIFFON ALERT services?
Possible Solution #1: Login to your account, click on "services", then remove the desired services by clicking on "Delete" next to each service.

Possible Solution #2: If you do not know your login information, send an email to "validate@email.onmilert.net" with a subject line of any of the following words as the first word in the subject line: "quit", "end", "unsubscribe", "cancel", "remove", "discontinue" or "stop". The system will reply and guide you through the cancellation process.