The Student Aid Ombudsman helps resolve disputes and solve other problems related to federal student loans. The FSA Ombudsman encourages borrowers to make every effort to resolve their student loan problems. When you have done all you can and haven’t been able to reach a solution, the FSA Ombudsman has the resources to assist you.
Contact Information
On-line: http://studentaid.gov/repay-loans/disputes/prepare
Phone: 877-557-2575
Fax: 877-557-2575
Postal Mail: U.S. Department of Education, FSA Ombudsman Group, 830 First Street, N. E., Mail Stop 5144, Washington, D.C. 20202-5144
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