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Citizen Complaint and Investigation Issues
SYNOPSIS:
This program is designed for Chiefs and/or Senior Managers
with the authority and responsibility for overseeing, reviewing and
revising their departments' citizen complaint intake and investigation.
OBJECTIVES:
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Identify the value and need for open citizen
complaint intake and investigation processes
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Acquire knowledge about citizen acceptance methods
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Discuss a sample process designed to help assess
the citizen complaint process specific to their department
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Discuss ways to use the sample process as a tool
for reviewing and strengthening their department's approach
to the citizen complaint intake and investigative process
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Look at the complaint intake and investigation
process as a leading indicator of your department's commitment
to the highest standards of ethics and integrity
LENGTH OF PRESENTATION:
7 hours
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