Results (R)

3R1-3R2 Student Satisfaction and Relationship Building Results

Results for strategic goals and objectives associated with Understanding Students and Other Stakeholders are summarized in the matrix at the beginning of this Category (Figure 3.1). Western has identified measurable results for student satisfaction.

• SSI indicates student satisfaction at Western is comparable to other four-year institutions, with strengths in advising and concern for the individual. The survey indicates students would like more attention given to registration effectiveness and to safety and security (Figure 3.7).
• NSSE results (2R3)
• Registration/orientation/program evaluation–During Summer 2005, 900 freshmen attended the Destination Western Orientation and Registration program with approximately 700 parents. Approximately 200 students attended the transfer orientation programs.
• Griffon Edge evaluations-601 students participated.
• Exit interviews
• Alumni questionnaires (Figure 3.10)
• Recruitment and retention (2C1, 2R3, Figure 2.7)

The SSI provides Western with information which can be compared nationally. This inventory is given annually to a group of freshmen and a group of seniors. Figure 3.8 indicates results impacting this area: (1=unfriendly, unsupportive, sense of
alienation to 7=friendly, supportive, sense of belonging).

Of Western students surveyed, over 80 percent responded that they would probably or definitely attend the same school. Western’s results are comparable to the national results.

Retention of students from the first- to second-year is compared with ACT data nationally for institutions of similar admission selectivity. According to ACT data, Western’s second-year return rate of 59.5 percent is higher than the national average of 55.1 percent at open access four-year schools. The retention rate for Western students is shown in Figure 3.9.

Figure 3.7 Student Satisfaction Inventory Criterion (2005)

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Figure 3.8 Student Satisfaction Inventory Results (2005)

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Figure 3.9 Percentage Retention Rates for Western Students

Institutional Research Data

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