Processes (P)
3P7 Determining, Analyzing, and Measuring Stakeholder Satisfaction
Western determines student and other stakeholder satisfaction through multiple measurement tools such as illustrated in Figure 3.6.
Figure 3.6 Tools Used to Measure Satisfaction of Students and
Other Stakeholders
Methods |
Stakeholder Evaluated |
Frequency |
Comparison |
Major Focus |
NSSE |
Fr & Sr Students |
Annually |
Internal
and national |
Student engagement |
SSI |
Fr & Sr Students |
Annually |
Internal and national |
Student
satisfaction |
Senior
exit exam |
Seniors |
Prior to
each
graduation |
Internal and national |
General
education
competencies |
Learning Community evaluations |
Freshmen enrolled in learning communities |
Annually |
Internal |
Satisfaction,
Effectiveness |
Alumni survey |
Recent graduates |
Annually |
Internal |
Academic satisfaction/ employment information |
Internship program survey |
Internship host |
Ongoing |
Internal |
Quality of applied learning experience program |
Employer Survey |
Study of our graduates and employer satisfaction |
Ongoing |
External |
Competitiveness and productivity |
|
Systems Portfolio Guide
