Processes (P)

3P1 Identifying, Analyzing, and Responding to Student Needs

Western identifies and responds to changing student needs through feedback received from orientation, Learning Communities, advising, course evaluations, admissions, five-year program reviews, facilities usage and services data, assessments, graduate schools, employers, alumni feedback, and advisory councils as indicated in Figure 3.4.

In reference to Figure 3.4, the person gathering the feedback provides it to the person or group who can best address it. For example, institutional data on retention and freshman success rates is provided to the Academic Affairs and Enrollment Management team (AAEM) to use in developing new retention plans. Student feedback on advising satisfaction from the Student Satisfaction Inventory (SSI) is shared with faculty and staff advisors and the advising council who use this to improve advising practices. This benefits both students and advisors.

Figure 3.4 Identifying, Analyzing, and Responding to Student Needs

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