3I1 Improving Processes and Systems for Understanding Stakeholders
Western has identified several ways to improve processes and systems for understanding stakeholders.
Western analyzes data collected through multiple processes to better understand students and other key stakeholders and to provide for continuous improvement. Benchmarking with peer institutions is a key component in the analysis of data and drives improvement.
Results of data analysis led Western to seek the advice of consultants focusing on the Honors Program, Public Safety, developmental math, advising, recruitment and retention, staff classification and compensation.
Ongoing efforts to understand the needs of Western’s stakeholders include the use of focus groups, targeted surveys to key stakeholders, and campus forums. Figure 3.11 shows Western’s continuous improvement process. Using analyses of benchmarks, processes, and needs provided through feedback from stakeholders, Western develops policy, new benchmarks, and processes.
Figure 3.11 Continuous Improvement Process