Student Support Services

Measures

Admissions, registration, advising and counseling

• Gross applications
• Net applications

Financial aid

• Scholarship yield rates
• Total aid disbursed
• Student loan default rates

Residential, Learning Communities, food services, health services and bookstore

• Number of residential students

Learning, discipline support, and technology

• Course evaluations
• CSI, SSI, NSSE
• COMP, ETS profiles
• Exit exams

Library

• Gate count
• Circulation statistics
• Interlibrary loan statistics
• Database statistics
• Number of reference questions asked

Security, safety and parking

• Crime statistics
• Registered vehicles
• Parking violations
• Dispatches & daily activity logs
• Surveys of lighting, emergency and courtesy phone system, and community informational surveys

Disability Services

• Number and types of disabled students

Employment & career needs

• Graduate survey

Recreation and athletics

• Facilities usage
• Number of student athletes
• Graduation rate of student athletes
• Number of reported secondary violations
• Number of NCAA post season appearances

Administrative Support Services

Measures

Accounting

• Annual Audit Opinion and management letter comments

Facilities planning, management, maintenance, custodial, and grounds

• Facilities Plan goals accomplished

• Residential Life Master Plan goals accomplished

Human resources

• Employee evaluation, longevity, and turnover rates
• HERI survey (4P10)

Public relations, marketing, and external relations

• Application numbers, yield rate, and student retention
• Admissions inquiry, applications, and enrollment data

Information technology, and telephone services

• Banner implementation, Figures 2.3 and 2.4

Western Institute

• Enrollments
• Businesses and industries served

• Net revenue

Alumni and Foundation

• Voluntary Support of Education (VSE) survey
• Scholarships awarded