Processes (P)

6P4 Using Information and Results to Improve Key Student and Administrative Services

Western encourages employees to identify needed improvements in processes and customer service (6P2-6P3). Many significant changes result from strategic planning and the AQIP Action Projects directly associated with strategic planning.

• Departments, colleges, and the Institutional Research Office compile data that are used and analyzed to improve recruitment, retention, graduation, accreditations, licensures, and other institutional directions.
• Western uses the information derived from various evaluation forms to improve and re-design programs for first-year students, including registration/orientation days, Griffon Edge, COL 101, and Learning Communities.
• Administrative support units gather data and process enhancements to services such as parking, safety, food services, residential housing, and facilities.
• Information Technology Services, the Library, the Academic Computing Committee, and the Instructional Media Center rely on surveys and informal feedback to purchase hardware, software, and instructional equipment to support teaching, learning and other student and administrative processes.
• Financial Aid uses information and results to improve performances, to document policies and procedures, and to communicate them.