Context for Analysis (C)
6C1 - 6C2 Identifying and Using Key Student and Administrative Processes to Reinforce Student Learning and Other Distinctive
Objectives
Category One describes many of the key processes involved with Helping Students Learn, including establishing common learning objectives (1C1, 1P1-1P2), identifying key instructional programs, delivery methods, and technology use (1C3), preparing students to live in a diverse world (1C4), promoting a climate of intellectual freedom, inquiry, reflection, and diversity (1C5), designing new courses and programs (1P1-1P2), determining required student preparation and helping students select programs (1P3, 1P5), and aligning co-curricular and curricular learning objectives (1P10).
Support areas function critically to reinforce all processes associated with Helping Students Learn and the processes associated with Western’s Student Engagement AQIP Action Project. Figure 5.3 identifies Western’s key support departments and services. Figure 6.2 identifies many of the functional processes that support student learning and Other Distinctive Objectives.
In 2004, the following personnel changes affected Student Services:
- Appointed an Assistant Vice President of Academic and Student Affairs to focus on accreditation/assessment (including AQIP) and professional development issues.
- Hired a new counselor specializing in multicultural and women’s issues.
In 2003, the following structural changes affected student services.
- Created a Scheduling Services Office to implement new scheduling software.
- Reorganized Student Affairs and Student Success into Student Development and Student Services.
Figure 6.2 Key Student and Administrative
Support Services
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• Provides information to prospective students
• Assesses basic academic skills
• Facilitates access to learning
• Provides guidance on programs of study
• Plans recruitment and retention strategies (Student Engagement) |
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• Processes accounts payable, receivable, and check disbursement
• Provides account analyses and projections as requested
• Provides reports and accounts analyses
• Resolves accounting and budgeting issues |
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• Bills and processes students' payments
• Accepts third party contracts for billing student accounts
• Handles payroll, Perkins Loans, and provides general accounting service options for student organizations |
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• Provides financial assistance information
• Coordinates funding sources for students
• Prepares financial aid packages
• Builds relationships with employers
• Assists students in locating employment
• Coordinates human resources functions for student employment |
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• Provides access to and support for computer resources and network connections
• Staffs the Help Desk support service
• Conducts training sessions
• Establishes computer and internet use policies
• Assists in integrating instructional technology into the teaching and learning process
• Provides video, web-based, production capabilities using broadcast quality facilities
• Supports technology-based instructional delivery systems
• Manages classroom presentation technologies
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• Provides access to library materials, electronic databases and other information
• Provides training in the use of library resources, promotes information literacy and lifelong learning
• Provides access to statewide consortium for a common library platform
• Collaborates to meet curricular and research needs |
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• Provides security and emergency support services, including Courtesy Patrol
• Provides traffic and parking services
• Publishes Clery
Report and Universal Crime Report (UCR). |
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• Advises, registers, and enrolls students through an online application
• Creates course catalog and class schedule
• Provides student counseling |
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• Provides food services, flexible meal plans, catering, and deli and coffee bars |
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• Provides tutoring and study skills training, and workshops
• Oversees testing |
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• Provides opportunity to compete in ten intercollegiate athletic sports teams, in the National Collegiate Athletic Association (NCAA) Division II, and within the Mid-American Intercollegiate Association (MIAA) |
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• Provides information and sponsors events for alumni and friends
• Recognizes the accomplishments of students
• Enlists the interest and support of volunteers to obtain private funds
• Manages funds and provides the Annual Report |
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• Provides continuing education for individuals and groups
• Provides facilities and support for professional development seminars and conferences |
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Systems Portfolio Guide
