Improvement (I)

8I1 Improving Processes and Systems for Planning Continuous Improvement

Western makes improvements to its planning processes based upon feedback received from unit, area, and division reports and from its Annual Progress Report. Institutional groups examine and modify strategic initiatives, institutional policies, and processes.

Western’s newly integrated administrative software and hardware system is improving Western’s ability to collect and analyze data to support institutional research. Baseline data has been established, and Western is involved in building a database to demonstrate its progress in recruitment and retention.

Admissions reviews admission inquiries, application, and enrollment data from Western’s six-county primary service area to determine the impact of its marketing of Western and uses survey results to measure perceptions of the institution.

Results of processes associated with AQIP Action Projects are shown in results in Category One and Category Two, and Category Seven.

Progress levels associated with specific goals and objectives for Continuous Improvement in the fifth year of implementing the first Strategic Plan are shown in Figures 8.1a through 9.1a. Figure 8.1b through 81b provides a matrix for reporting progress on targeted improvement goals in the new strategic plan.