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Posted by |
Description |
Date/Time |
| Nesslage |
Problem:Employee email off-line until Sunday morning.
Solution:Due to the size of the employee email post-office, the maintenance period must be extended to allow the repair process to complete. Estimated completion is sometime early Sunday morning. |
Reported:11/8/2008 11:07:44 AM
Logged:11/8/2008 11:07:44 AM |
| Nesslage |
Problem:Shared drives offline. Groupwise for employees offline. Both occurred at about 12:30 PM 11-3-2008.
Solution:A shared storage unit that houses files for both systems went offline, disrupting both services. Shared file storage was restored at about 2:30 PM 11-3-2008. Groupwise is still self-repairing on an as-needed basis, resulting in long or unavailable logins to certain users. |
Reported:11/3/2008 4:14:15 PM
Logged:11/3/2008 4:14:15 PM |
| Mayes |
Problem:Banner not availabe after power outage.
Solution:When power and connectivity was available the computer systems were re-started.
Banner is now available |
Reported:12/12/2007 3:24:25 PM
Logged:12/12/2007 3:24:25 PM |
| Nesslage |
Problem:Web access to Groupwise unavailable.
Solution:Reported by Library staff at about 3:15 PM. Attempted to fixed remotely (out of town) at 3:40 PM, but was unable. Fixed at 9:05 PM when back in town. |
Reported:11/11/2007 10:25:31 PM
Logged:11/11/2007 10:25:31 PM |
| Nesslage |
Problem:Database server that houses website and Goldlink databases experienced a hard-drive failure and shutdown to prevent corruption.
Solution:System brought back up in degraded mode. Replacement hard drive in route to be installed on 10/4/2007. |
Reported:10/3/2007 8:19:19 AM
Logged:10/3/2007 8:19:19 AM |
| Nesslage |
Problem:Novell fileshares offline, Groupwise employee postoffice offline
Solution:Storage server housing above filesystems had lost configuration for those particular systems. Manually redefined configuration. |
Reported:8/6/2007 5:11:14 PM
Logged:8/6/2007 5:11:14 PM |
| Nesslage |
Problem:Blum Union router lost ports after a power failure event at 2 AM Saturday morning.
Solution:Replaced management card. |
Reported:7/14/2007 12:13:58 PM
Logged:7/14/2007 12:13:58 PM |
| Nesslage |
Problem:Loss of network in Popplewell Hall. Router is no longer responding after a power-related event. Staff will investigate on-site as soon as possible.
Solution:A major hardware failure occurred in the router due to the power brown-out. Half of the ports on the router were lost. Connections to switches were reconfigured to compensate, and service restored at about 9:30 PM. |
Reported:7/10/2007 6:39:59 PM
Logged:7/10/2007 11:08:20 PM |
| Nesslage |
Problem:Loss of Internet connection mid-afternoon on June 26, 2007.
Solution:AT&T fiber was cut by construction crew. Fiber was repaired about 5 AM on June 27, 2007. |
Reported:6/27/2007 9:42:32 AM
Logged:6/27/2007 9:42:32 AM |
| Nesslage |
Problem:Internet connection reported down by dorm student at 7:45 PM.
Solution:An upstream MORENet router had failed at approximately 7:35 PM, causing a lose of Internet access for MWSU. The router recovered at about 7:55 PM.
|
Reported:5/17/2007 8:40:48 PM
Logged:5/17/2007 8:40:48 PM |
| Ezzell |
Problem:The Banner system is being shut-down immediately. We are experiencing a processing problem which requires that the system be stopped. We are working with a SungardHE Database Administrator to identify and resolve the problem. The system will be started again as soon as possible.
Solution:Services restored approx. 12:05pm. |
Reported:3/7/2007 1:31:48 PM
Logged:3/7/2007 1:31:48 PM |
| Nesslage |
Problem:Groupwise Employee postoffice move taking significantly longer than expected. Access should be restored sometime Saturday afternoon.
Solution: |
Reported:1/13/2007 9:19:16 AM
Logged: |
| Nesslage |
Problem:First floor of Murphy Hall server down. Circuit breaker tripped
Solution:Additional surge suppressor added to handle greater power load. |
Reported:11/10/2006 7:28:35 AM
Logged:11/10/2006 10:01:42 AM |
| Mayes |
Problem:First Floor of Murphy Hall server is down.
Solution:Service is restored. Breaker in surge supressor was thrown. |
Reported:11/9/2006 8:47:47 AM
Logged:11/9/2006 9:03:07 AM |
| Nesslage |
Problem:Groupwise is down/slow.
Solution:IT is working with the storage device manufacturer to resolve a problem with Groupwise disk storage. |
Reported:10/16/2006 3:22:23 PM
Logged:10/16/2006 3:22:23 PM |
| Nesslage |
Problem:Internet Native Banner is not available. The problem is being addressed with SCT.
Solution:Banner is now available. |
Reported:10/16/2006 8:42:15 AM
Logged:10/16/2006 3:21:44 PM |
| Nesslage |
Problem:There is a recurring issue with the disk storage that holds email, causing Groupwise to go down. We are currently working with the manufacturer of the storage unit to resolve the issue.
Solution: |
Reported:10/2/2006 7:50:43 AM
Logged: |
| Nesslage |
Problem:Groupwise down, the running very slow.
Solution:The old email archive monopolized the disk storage that both systems used, causing Groupwise to fail. Recover is taking a long time as databases are repaired. |
Reported:9/28/2006 9:15:53 AM
Logged:9/28/2006 9:15:53 AM |
| Nesslage |
Problem:Slow response time from Groupwise.
Solution:The maintenance process in Groupwise has finished. Groupwise is again operating normally. |
Reported:9/13/2006 10:48:48 AM
Logged:9/13/2006 10:48:48 AM |
| Nesslage |
Problem:A maintenance process is currently being performed within the Groupwise application. This process is causing the system to perform slowly. This process must be run to completion.
Solution:The completion time frame for this process is expected to be sometime tomorrow, Sept. 13th. |
Reported:9/12/2006 4:53:17 PM
Logged:9/12/2006 4:53:17 PM |
| Ezzell |
Problem:Email is down. There is a problem with the configuration file and it needs to be recreated. We will let you know as soon as its back in operation.
Solution:Email is back up. Service is restored. |
Reported:7/24/2006 9:36:39 AM
Logged:7/24/2006 10:29:48 AM |
| Ezzell |
Problem:Goldlink has had reports of being slow and not recieving mail from off campus.
Solution:Server was restarted. |
Reported:6/22/2006 1:46:02 PM
Logged:6/22/2006 1:46:02 PM |
| Mayes |
Problem:Users unable to enter INB Banner through webpage link. Banner self service is available
Solution:Re-install prior version of JAVA application that will work with Oracle 9iASEE version
1.0.2.2.2 |
Reported:5/31/2006 4:20:17 PM
Logged:5/31/2006 4:27:55 PM |
| Ezzell |
Problem:Goldlink is sluggish and refusing logins.
Solution:Restarted the Goldlink email services. |
Reported:5/1/2006 11:55:15 AM
Logged:5/1/2006 12:01:34 PM |
| Ezzell |
Problem:The GoldLink e-mail system was off-line for approximately 5 hours on
March 28, 2006.
Solution:The transaction log file exceeded its capacity while
in the middle of the process to send the Tower Topics message to
students. Due to the file overflow, the system repeatedly generated
e-mail messages to the same students - nearly 100,000 messages. The
transaction log file was corrected and the system processed all of the
e-mail messages. The system was brought back on-line at approximately
3:20 p.m. |
Reported:3/29/2006 3:03:46 AM
Logged:3/29/2006 3:03:46 AM |
| Nesslage |
Problem:EMAIL OUTAGE until further notice...
Solution:Due to a database problem with Goldlink, the email system was overloaded with extraneous personal announcement emails. The database issue has been fixed, but the email server is still off-line while the extraneous emails are purged from the system. |
Reported:3/28/2006 2:15:56 PM
Logged:3/28/2006 2:16:22 PM |
| Nesslage |
Problem:Services outage for Novell drives and authentication to WebCT, Goldlink, modem pool, EZProxy.
Solution:Repaired disk corruption on Novell server and reinitialized security framework. |
Reported:6/13/2005 9:13:32 AM
Logged:6/13/2005 9:13:32 AM |
| Ezzell |
Problem:Goldlink server was restarted at approx 4:40PM and was back up approx 4:50PM.
Solution: |
Reported:4/15/2005 4:51:06 PM
Logged: |
| Ezzell |
Problem:Goldlink email services were reported down at approximately 11:00am.
Solution:Service was restored around 11:35am. The errors encountered have been reported to SCT. |
Reported:4/6/2005 11:47:12 AM
Logged:4/6/2005 11:47:12 AM |
| Froman |
Problem:Due to the power outage in the Residence Halls next Monday, March 14 the Telephone Services personnel will be temporarily relocated to the Information Technology Services (ITS) department (LRC 110).
The multi-line telephone switchboards used by the Telephone Services staff for transferring on-campus calls will not be working. All calls directed to the switchboards will be re-directed to one single-line telephone located in ITS. We request your cooperation and ask that you DO NOT call the switchboard or transfer calls to the switchboard for on-campus calls during Monday, March 14. You may find all MWSC directory listings on-line through the MWSC home page.
Thank you for you cooperation.
Solution: |
Reported:3/9/2005 8:50:36 AM
Logged: |
| Ezzell |
Problem:Goldlink server hang occured at about 1:30PM on March 7th. I am working to restore service.
Solution:The Goldlink email service was restored at approximately 2:20pm. |
Reported:3/7/2005 1:39:15 PM
Logged:3/7/2005 2:29:19 PM |
| Ezzell |
Problem:The goldlink mail server went down approximately 3:00PM. We're working to bring it back up.
Solution:The email server had a hang. It was restored to service at 3:15pm. |
Reported:3/3/2005 3:10:00 PM
Logged:3/3/2005 3:13:59 PM |
| Ezzell |
Problem:Goldlink server hang occured about 3:45 on Feb 22.
Solution:The mail server and Goldlink platform were brought backonline at about 5:30pm Feb 22. |
Reported:2/23/2005 1:57:43 PM
Logged:2/23/2005 1:57:43 PM |
| Nesslage |
Problem:Email antispam/antivirus device had it's configuration corrupted, resulting in loss of inbound email service.
Solution:Inbound email set to bypass device until a replacement could be received and installed. |
Reported:2/17/2005 8:20:30 AM
Logged:2/17/2005 8:20:30 AM |
| Ezzell |
Problem:Goldlink was reported being down on Wednesday morning @ 6:30am.
Solution:Server back up @ 7:40am. |
Reported:1/20/2005 10:35:36 AM
Logged:1/20/2005 10:35:36 AM |
| Ezzell |
Problem:Goldlink server crash. I am working on the problem.
Solution:The Goldlink server has been brought back online. I went ahead and peformed the patch that was supposed to take place this afternoon so this problem shouldn't happen again. |
Reported:12/7/2004 11:52:44 AM
Logged:12/7/2004 12:20:11 PM |
| Ezzell |
Problem:We are having reports from around campus about the internet being slow or some websites not working at all. We are looking into it.
Solution:This issue has been resolved. |
Reported:11/18/2004 3:39:27 PM
Logged:12/1/2004 10:45:22 AM |
| Ezzell |
Problem:Goldlink - patch needed
Solution:Goldlink - Planned server maintenance on Friday, November 19th. Estimated down time 45 minutes. |
Reported:11/18/2004 3:30:15 PM
Logged:11/18/2004 3:31:17 PM |
